Business Process Automation is a powerful tool your team can use to be more efficient. Using it lets you hand off your menial tasks to computers so that everyone can focus on the important work — work that only humans can do. At Hippalus Technologies, we know it can seem difficult to get started with automation. That’s why this blog, we provide this blog which will take you through the details of Automation, types of Automation and its benefits.
What is Business Process Automation?
Business Process Automation is all about streamlining your team’s workload to drop the menial tasks that robots are better at performing.
To help you achieve this, we’ll look at four types of Business Process automation:
• Basic automation
• Process automation
• Integration automation
• AI automation
Basic automation : Basic automation is centered around simple tasks, usability, and communication. It’s less “automatically perform this task” and more “make this task easier to perform”, usually through providing a central location to view all of the relevant information. This is the easiest type of automation to achieve, as it doesn’t require any special knowledge or fancy tools. At its most complicated, you will have to use one extra piece of software or What is Enterprise Automation, and Why You Should Care About It 6 swap out several of your current tools for a combined service. For example, transparent communication is vital for enterprises to avoid confusion and wasted time. The traditional method would be to use email, whereas a basic automation would get your team to use a central chat application like Slack. This way your entire team can keep track of their conversations in a single location and host team chats to keep everyone up to date.
Process automation : Process automation is a little more complex, but infinitely more powerful. This method focuses on documenting and managing your team’s processes to make sure everyone knows what’s going on and how to perform their tasks. Although you can do this using traditional office software like Excel and Word, it’s better to use a piece of dedicated business process management software (BPM software) such as Process Street.
Documenting your processes gives your team an optimized list of instructions for their common tasks, letting them perform their work faster and more accurately. It also means that even inexperienced employees can reliably complete complex tasks, as they can be given access to the same instructions the rest of your team follows.
Integration automation: Integration automation is the most powerful in-house technique, but also the most difficult to set up. Here, the idea is to simulate a kind of digital workforce – machines which can observe the repetitive tasks your team performs and then carry them out in the same way.
Think of it as your services talking to each other or a robot performing a task according to predetermined logic. As long as you can define rules for actions to be performed at specific times or when certain events occur, integration automation lets a machine take that task off your hands entirely. For example, let’s say that you run a support checklist to process every query a customer submits. Instead of doing this manually every time, you could integrate your BPM and customer support software to have your checklists run automatically. You could even have team members be automatically assigned to let them instantly know when they need to take action.
AI automation : AI automation combines integrations with the decision-making power of artificial intelligence, effectively giving you a digital robot that can process data like a human.
This means you can route data through an algorithm that decides what to do with it. To give you an idea of what that means in practical terms, let’s look at a quick customer support example. With AI automation, you could have a program that constantly analyzes new support tickets for signs of customer irritation and notifies the support team if the customer is high-value. This would mean you could easily identify and avert crises that could damage your bottom line.
Advantages of Business Process Automation :
#1) Efficiency :
A major benefit to implementing more automated processes within a business is that it can eliminate the most time-consuming, repetitive tasks to free up employees’ time for more important undertakings. Self-service portals for employees’ HR-related needs, automated database searches, and general document management are examples of business processes that can be automated to help cut down on the time that would otherwise be spent manually completing them. With these administrative tasks out of the way, businesses can put their resources into ensuring their employees have more room for creativity and idea generation.
#2) Reliability :
Automating tasks that normally require significant manual input can ensure more accuracy and eliminate the possibility of “human error.” Businesses can count on more precision when it comes to in-depth reports, compliance with internal or external requirements, time tracking, order filling, etc. This improved reliability benefits the company as a whole by ensuring a higher quality of work completed across the board.
Conclusion :
Business Process Automation doesn’t have to be intimidating, because there’s no downside to deploying it in your organization. It won’t replace your team members, but instead make them more effective at their jobs — removing menial, repetitive tasks and streamlining their processes. Research also indicates that 81% of US companies will need greater automation by 2025 in order to cope with their increased workloads. This means that, for many, automation isn’t just a way of saving huge amounts of time and money – it’s essential to staying competitive and running a profitable business. Not sure where to start? Don’t worry. Signing up for a free account with Hippalus or requesting a demo today you’ll be able to access our Products which use Process and AI automation and get a head start on optimizing how your business runs.
Hippalus Technologies | Business Process Automation
